Age policy, delivery, returns and terms
Age policy
You must be or older to buy. We verify date of birth at checkout and may require ID on delivery. Orders that fail verification are cancelled and refunded.
Delivery
Orders ship by carrier with adult signature required. We don't ship to places where our products are restricted.
Returns
Unused items in original packaging can be returned within 30 days. Faulty devices are replaced. Opened e-liquids are final sale.
Health warning
Nicotine is an addictive chemical. Keep products away from children and pets. Not for use by pregnant or breastfeeding people.
Terms
By placing an order you confirm you are of legal age and that the details you give are correct. Replace this section with your business name, registered address and company number before going live. Questions about these terms can be sent to us using the details in the contact section of the help centre.
Privacy
We collect your email, date of birth and delivery details only to take payment, check your age and deliver your order. We don't sell your details. To ask what we hold about you, or to have it deleted, email us using the contact details in the help centre. Have this text checked against the privacy law that applies where you sell.
Help centre
How ordering works
Pick your productsChoose a colour or flavour and add to cart. Multi-buy prices apply automatically.
Confirm your ageEnter your date of birth and delivery details at checkout.
Pay securelyCheckout is handled by our payment partner.
Receive your orderAn adult signs for the parcel and shows ID if asked.
Questions
Who can buy from you?
Adults of legal age only. We check your date of birth at checkout and on delivery.
How quickly will my order arrive?
Orders placed before the cut-off time ship the same day. Delivery time depends on your location and carrier.
Do you offer free delivery?
Yes, on orders over the free-delivery amount shown in the banner at the top of the page.
What nicotine strength should I choose?
Lighter smokers often start on lower strengths, and heavier smokers on higher ones. Each product panel lists the strength, and nicotine-free options are labelled 0mg.
What is your returns policy?
Unused items in original packaging can be returned within 30 days. Faulty devices are replaced. Opened e-liquids can't be returned.
Is vaping safe?
Vaping isn't risk-free, and nicotine is addictive. It's for adult smokers looking to switch, not for non-smokers or young people.
Questions about an order, a product or delivery? Message us on WhatsApp or email.